Read Joo Casino Terms and Conditions

Joo Casino lists Stable Tech N.V. as the website owner, with Curaçao registration number 160129. The terms identify the company behind the site separately from the licence and individual account rules.

The published licence is Curaçao Gaming Authority licence OGL/2024/161/0191. This is a Curaçao licence and should not be presented as an Australian licence or local Australian authorisation.

Australia is not explicitly included in the restricted-country list in clause 2.4, but that does not establish lawful Australian availability. Individual game suppliers may still restrict titles for AU users, and Australian law prohibits the supply of online casino-style services to people located in Australia.

Operator and Licence Details

The operator and licence details in the terms are distinct pieces of information. The current company is Stable Tech N.V., while the regulatory reference shown is issued by the Curaçao Gaming Authority.

Older operator or licence references should not be substituted for these current details. The Curaçao licence also should not be treated as evidence of Australian regulatory approval.

Australia and Country Restrictions

Country restrictions need to be read carefully because the casino’s own restricted-country list and local Australian law answer different questions.

Clause 2.4 does not explicitly name Australia in the restricted-country list. Even so, individual game suppliers may apply their own restrictions, which means a title visible elsewhere on the site may not necessarily be available to an AU user.

Separately, Australian law prohibits supplying online casino-style services to people located in Australia. The absence of Australia from clause 2.4 therefore does not establish Australian legal authorisation or make the Curaçao licence equivalent to a local licence.

Legal and geographic restrictions are separate from player-safety guidance; the responsible gambling page covers the 18+ rule, spending awareness and independent support resources.

Account Duplication Rules

The general terms permit only one account per person, household, IP address and device. This is an account restriction rather than a second registration route or a way to maintain parallel accounts.

The current terms do not establish a general exception that allows another account to be opened automatically after an earlier one is closed. The rule should therefore be treated as a single-account restriction unless the terms state otherwise.

Dormant Accounts and Monthly Fees

An account can become subject to dormant-account treatment after 12 months without a login. The published terms state that a 25 EUR monthly fee may then be charged.

The wording matters here: the fee may apply after the inactivity period, rather than being described as an automatic charge in every case.

The terms used for this page do not establish a shorter inactivity threshold or a separate AUD amount, so the published 12-month period and 25 EUR figure should be preserved as written.

Refund Request Time Limits

Refund requests have different timing depending on the reason for the request. The standard window and the unauthorised-access window should not be treated as interchangeable.

These are request windows, not guarantees that every refund will be approved. The 30-day period specifically relates to alleged unauthorised access and should not be presented as a general refund deadline for all cases.

Refund Processing Time

Refunds are normally processed in 5-7 banking days. This describes the usual processing period rather than a guaranteed arrival time for every bank, card or payment provider.

Refund processing is also separate from ordinary withdrawal processing. The two procedures should not be combined simply because both involve funds leaving the casino account.

Complaints Under the Terms

Account-holder complaints begin with the support team. If the issue remains unresolved after that first stage, the terms allow the complaint to be escalated.

The terms place the first complaint stage with support; for the published email route and practical case details, you can contact support through the dedicated help page.

The current terms do not establish a separate public escalation email or named regulator for every complaint, so those details should not be invented.

FAQ – Joo Casino Terms and Conditions

Who Operates the Joo Casino Website?

The website owner is Stable Tech N.V., registered in Curaçao under registration number 160129.

What Licence Is Listed in the Terms?

The terms show Curaçao Gaming Authority licence OGL/2024/161/0191. It is not an Australian licence.

Are Online Casino Services Authorised in Australia?

Joo Casino should not be described as Australian licensed or legally authorised for local supply. Australian law prohibits supplying online casino-style services to people located in Australia.

Which Account Duplication Rule Applies?

The general terms permit only one account per person, household, IP address and device.

How Are Dormant Accounts Treated?

After 12 months without a login, the casino may charge a dormant-account fee of 25 EUR per month.

What Is the Stated Inactivity Period?

The published inactivity period is 12 months without login before the dormant-account fee may apply.

When Can Refund Requests Be Submitted?

A refund normally must be requested within 24 hours of the transaction. Where unauthorised access is alleged, the stated request window is 30 days.

How Long Can Refunds Take?

Refunds are normally processed in 5-7 banking days.

Why Do Country Restrictions Matter?

Australia is not explicitly listed in clause 2.4, but supplier restrictions can still affect AU titles. That omission also does not establish Australian legal authorisation or turn the Curaçao licence into a local licence.